Frequently Asked Questions
Everything you need to know about shopping for your home at Riverbend.
What are your standard shipping times?
Most in-stock items ship within 2-3 business days. Delivery typically takes 5-7 business days depending on your location, though larger furniture items may require additional transit time via specialized freight carriers.
What is your return policy for home decor and fixtures?
We offer a 30-day return window for most items in their original packaging and unused condition. Please note that custom-made products or final sale items are not eligible for return.
Do you offer professional installation services?
While Riverbend Home does not provide direct installation, we include detailed instruction manuals with all fixtures and hardware. We recommend hiring a licensed plumber or electrician for complex installations to ensure safety and warranty compliance.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also track your status directly through your Riverbend Home account dashboard.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our customer service team within 48 hours of receipt with photos of the packaging and the product so we can arrange a replacement or refund.
Do you offer trade discounts for interior designers or contractors?
Yes, we have a dedicated Trade Program that offers exclusive pricing and personalized support for industry professionals. You can apply for a trade account through our professional services portal.